FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
What is the import and sales tax situation on your shipments?
In most cases, particularly with lower value purchases, there is no tax to pay on arrival. However this is dependent on the tax laws that apply to your country – if you are concerned you will need to find out what the tax laws are.
Which countries can you ship to?
We can ship to anywhere in the world. We have a standard postage rate regardless of your location.
Where are the goods shipped from?
We ship from our production center located in Bangkok, Thailand.
How do I know when my order has been dispatched?
You can check the status of your order by logging into your account and clicking on Orders. When your order has been dispatched you will be able to see the status along with the tracking number.
How long does shipping take?
It takes 3-4 days to make your order and shipping time takes another 10-14 business days depending on your location.
What methods do you use for shipping goods?
Our basic shipping method is Registered Air Mail which is traceable through your local postal service and must be signed for on delivery. We also offer Express Mail Service (EMS) which is fully traceable on the EMS website and is faster.
How do I track my shipment?
Using Registered Air Mail, you can track the dispatch of the parcel and see which flight it took to reach its destination. To track the parcel to your door, you can then quote the tracking number to your local postal service.
What should I do if I haven’t received my shipment?
If your shipment has not arrived in the time specified, first try to track your parcel by calling your local postal service such as USPS, AusPost or Royal Mail – they will be able to tell you the exact whereabouts of your shipment. If you are unable to obtain information on your parcel, contact our customer service representative and they will be able to assist you.
ALTERATIONS & RETURNS
Do you offer alterations on garments?
Yes, we offer free alterations on all garments. First we need to determine if the garment is alterable or it needs to be remade. We will also reimburse you to have your garments altered locally. Take a look at our alterations page for more details.
What is your returns policy?
We offer 30 a day money back guarantee on all first time orders, so there is zero risk in giving our service a try.
What address should I return items to?
This will depend on where you are located, so just email us explaining that you would like to return your garment and our customer service representative will be able to assist you further.
How do I take my own measurements?
We have detailed instructions for taking your measurements that are very easy to follow. If you stick to these you can’t go wrong.
What if I make a mistake with my measurements?
We offer first time customers a 30 day return guarantee even if there is a mistake on the customer’s behalf. If you’ve made a mistake your measurements, this can nearly always be solved with the second shirt. Once the shirt fit is right, you are good to go for ordering over and over.
Can I get a professional tailor to take my measurements?
Yes you can, however it is very important that your tailor still follows out instructions on our site. Some tailors take measurements in a different way. The measurements that you submit must be consistent with our measurement instructions on our website.
Do you save my measurements for future orders?
Yes, your measurements are automatically saved as a measurement profile which you can access from your account area. You can manage your measurement profiles and make adjustments from your account.
Should I submit body or shirt measurements?
This depends on whether you already own a shirt that first you well. If this is the case, then measuring a shirt is a great option, as we will follow those measurements exactly. If you decide to submit body measurements, our tailor will decide on the appropriate finished shirt size based your selection of Slim, Regular, or Loose Fit. Body measurements are the best option if you are not able to find a shirt that fits your well. Let us produce a shirt that will fit you better than any other you have experienced.
What are the dimensions of your standard sizes?
If you are in a hurry and just want to order a standard size shirt, this is fine. You can get an idea of what the dimensions of our standard size shirts will be by looking at the table on our Measurements page.
PAYMENT & INQUIRIES
What forms of customer support does Pickashirt offer?
We offer Monday to Friday email support and endeavor to get back to you within 24 hours, but usually much faster.
Is it safe to use my credit card shopping on Pickashirt?
We have a fully secure payment gateway powered by GeoTrust and Eway. It is completely safe using your credit card on our site.
What credit cards do you accept?
We accept Mastercard, Visa and Amex.
What will appear on my credit card statement?
You will see “Pickashirt – London” appear on your credit card statement.
Do you accept bank transfer or Paypal?
Unfortunately we do not accept Paypal. We do accept bank transfer for larger corporate orders. Email us for further details.
PRODUCT & DETAILS
How long does it take to make the garments?
It takes us 3-4 days to make a shirt, and 5-6 days to make a suit. Sometimes we may have a question about your measurements which can delay the process, however we want to ensure we get your fit right first time.
Where are Pickashirt’s garments made?
Pickashirt produces its garments in Bangkok, Thailand. We have selected this location due the high quality craftsmanship, good working conditions and fair minimum wages.
Where are Pickashirt’s fabrics from?
Pickashirt is constantly sourcing new fabrics based on demand and popularity. We import fabrics from Japan, Italy and China. All our fabrics are scrutinised for quality before being added to our range.
How are Pickashirt shirts such good value?
Pickashirt has been selling custom menswear online for almost 10 years now. We have refined our processes so that we can pass on the best value to you, the customer. We have low overheads, and put all our effort into give you a good experience, and most importantly producing the best quality garments for great value.