Our goal is retain you as an ongoing customer. If, for whatever reason, you are not fully satisfied with your first shirt we’ll make you a new one. If not, simply return it to us within 60 days of arrival and we will refund your money in full.

Note that this refund guarantee applies to your first shirt purchase (one shirt only) so that you can try our service risk free. A different returns policy applies to returning customers subject to our terms and conditions.

For suits, jackets, pants, and chinos, if you have any issues, we will happily remake the garment until you are happy.

Standard Size shirts are not covered by our Fit Guarantee. We strongly recommend you provide custom measurements.

We want to work with you to produce a garment that fits you perfectly and you feel good in.

There are limitations to the maximum size we can make a shirt. This is reflected in the measurements ranges you see in the drop-down menus when entering your sizing.

You can read our returns policy in full under our terms and conditions.

Our mission to send you a shirt you love first time. This is the core of our business. If you feel that we have not achieved this, we’d really value your feedback. That way we can refine our systems to serve you better.

We place a huge importance on customer service. If you have any issue whatsoever, our customer service staff will endeavor to assist you until you are satisfied. Our staff are also there to assist you with your purchase. Send us an email anytime and we’ll get back to you within 24 hours.