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ORDER TIMELINE

 

Below are the steps that your order follows from when it is first placed to being delivered.

1.
Transaction Complete Page

Immediately after placing your order, you will see information on the transaction complete page. This directs you to info on how long your order will take, how to monitor it’s status and how to track it.



2.
Order Confirmation Email

Immediately after placing your order, you will be sent a confirmation email. If you do not receive one, check your junk/spam mail folders. You can search your entire mail account for “pickashirt”.



3.
Order Processing

When your order is first placed, its status will be “Processing”. Shortly it will go into production.



4.
Production

Your order is in production, which means there are no questions about your order details and is now with our production center getting made.
Production time varies depending on the the garment. Also production times can vary at different times of the year.

You can view production times here>



5.
Dispatch

Production and quality control checks are complete, and your order is ready to be sent. Your order is marked as “dispatched” as soon as it is collected by our shipping agent, whether that is DHL, Fedex, UPS or Dragon Courier.

Shortly after this the shipping agent will provide us with a tracking number and we update this to your account.

You can view instructions on how to track your order here>



6.
Transit

We do our best to provide accurate estimates of shipping times, but they do vary. You can view expected shipping times here>

You can see what the tacking on typical shipments looks like here>

Some customers become concerned if they do not see regular movement on their tacking, however if your order is still within the estimated shipping times, we encourage you to allow the expected time for the parcel to reach you.

If you do feel like there is something wrong with your shipment, you can first contact the shipping company and if you have no luck, get in touch with us.



7.
Delivery

The fun part – receiving delivery of your goods.

If you have have any issues with your order, please submit the details via our contact form>