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PACKAGING

Suits & Multiple Shirts/Pants

If you order more than shirt/pants or a suit, your products will be delivered in a William Teddington black gift box. Your garments will be wrapped in tissue paper.

Single Shirts & Pants

For single shirt and pants purchases your order will be delivered in a black Pickashirt gift bag. The garment will be in a glass bag and wrapped in tissue paper.

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PRODUCTION TIME


It usually takes us on average 3-8 days to make a standard shirt order, and 5-9 days for a standard suit order. Production time can sometimes extend due to fabric restocking and quality control stoppage. Production times can also be delayed at peak times with very high volumes, like Christmas and Sonkran Water Festival (details below).

Below is a table of our average production times:

Sonkran – Water Festival Holiday:

Orders placed between 12 April- 20 April will be subject to slower production times. Instead of 3-8 days for shirt, we can experience production times of up to 10-12 days. For suits, instead of 5-9 days, we can experience production times of up to 14 days.

Christmas Period:

Orders placed between 20 November – 25 December will be subject to slower production times. Instead of 3-8 days for shirt, we can experience production times of up to 10-12. For suits, instead of 5-9 days, we can experience production times of up to 12 days.

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SHIPPING TIME & TRACKING



We ship to anywhere in the world, except for a few countries.

REGISTERED AIR MAIL (9-15 days)

Tracking numbers starting with “RO”

Can be traced here: http://track.thailandpost.co.th

Registered Air Mail gives you:

  • – Proof that the article was sent (when lodged at the post office counter)
  • – Proof that the article was received
  • – A unique identification number for every article

A registered post item has its details recorded in a register to enable its location to be tracked

Registered post items are tracked via the government postal service in your country.

To track your item you need to call your local government postal service and quote your registered tracking number:

E.g:
USA – USPS Website
UK – Royal Mail Website
AUS – AusPost Website

What if your tracking number does not appear on the government post website?

Don’t worry, they have the tracking data in their system, just their online portals are not always up to date. You will need to call the post office and quote your tracking number and they will be able to give you full details on the location of your parcel. 

DHL AIR MAIL (9-15 days)

Tracking numbers starting with LW and RS

Can be traced here: https://ecommerceportal.dhl.com/track/

Similar to Registered Air Mail, but is handled by DHL and can be tracked on the DHL portal.

Upon reaching the destination country and clearing customs, DHL transfer the parcel to the local postal carrier and it can then also be tracked on their tracking site using a new local tracking ID which can be found on the DHL tracking page. The parcel can then be tracked on the local postal carriers site (see list below).

E.g:
USA – USPS: https://tools.usps.com/go/TrackConfirmAction_input
UK – Royal Mail: https://www.royalmail.com/track-your-item
Ireland – AnMail: https://track.anpost.ie/trackone.aspx
Netherlands – PostNL: https://www.internationalparceltracking.com/#/search
Germany – Deutche Post: https://www.deutschepost.de/sendung/simpleQuery.html
Italy – Poste Italiane: https://www.aftership.com/couriers/poste-italiane
Singapore – SingPost: https://www.singpost.com/track-items
Australia – AusPost: https://auspost.com.au/mypost/track/#/search
NewZealand: – https://www.nzpost.co.nz/tools/tracking


DHL AIR DIRECT (8-12 days)

Tracking numbers starting with TH and NQX

Can be traced here: https://ecommerceportal.dhl.com/track/

Similar to Registered Air Mail, but is handled by DHL and can be tracked on the DHL portal.

Upon reaching the destination country and clearing customs, DHL transfer the parcel to the local postal carrier and it can then also be tracked on their tracking site using a new local tracking ID which can be found on the DHL tracking page. The parcel can then be tracked on the local postal carriers site (see list above).

Canada – Registered Air Mail & DHL Air Mail (15-35 days)

Canadian Customers – please note the following information provided to us:

“Canada Post decided to stop providing tracking information for international Registered Mail items coming into Canada. From here on in, once a Registered item gets sent from the originating country to Canada, you won’t hear anything else until the item shows up at your doorstep. While they have to maintain tracking information internally for Registered items, making the information available to the public is not mandatory, accordingly they have decided to stop providing it. “

We have also been experiencing slower and unreliable delivery times in Canada. As Canada is not part of the Universal Post Union, it does not honor international shipments like most western counties do. We cannot take responsibility for Registered Articles sent to Canada due to the unreliability and lack of information made available by Canada Post.

We strongly recommend Canadian customers use our express service.

EXPRESS (3-5 days)

The express service carrier we use will vary based on your location and the parcel size. You can track through the following sites:
DHL: https://ecommerceportal.dhl.com/track/   (tracking numbers starting with “TH” or “NQX”)
UPS: https://www.ups.com/track 
Aramex: https://www.aramex.com/track/shipments